Service Level Agreement

Hostingent's service level agreement is to limit Client's unavailability to less than 5 consecutive minutes in any calendar month. Hostingent will attempt to maintain hosting services for 99.99% of the available time. This availability pertains to network up-time and server availability. For lapses in availability, Hostingent will credit the monthly Service fees for the Services as shown below, measured by 24-hours a day in a calendar month:

Uptime Guarantee	SLA Credit
100% - 99.99%	0%
99.99% - 99.95%	5%
99.95% - 99.9%	10%
99.9% - 99.8%	15%
99.8% - 99.5%	25%
Less than 99.5%	100%

Dedicated Server Hardware Guarantee	SLA Credit
5 hours or less	0%
5.1 - 8 hours	10%
8.1 - 10 hours	20%
10.1 - 12 hours	30%
12.1 - 13 hours	40%
13.1 - 14 hours	50%
14.1 - 16 hours	60%
16.1 - 18 hours	70%
18.1 - 20 hours	90%
20.1 - 23 hours	100%

For Client to be eligible for such credit, Client must (a) formally request such credit in writing to the Billing Department at Hostingent, (b) such request must be made within ten (10) business days after customer experiences the lapse in Service, and (c) such request must contain the Client's Service plan, primary domain, contact information, and a description of the Service interruption including log files if available. Credit to Client's account shall be Client's sole and exclusive remedy for lapses in Service. Client will be credited once per month for any aggregate credit under this Service Level Agreement.

Exclusions

The following reasons for outages will qualify as exclusions and any outages experienced under such circumstances will not be counted in measuring Hostingent's success in meeting it's Service Level Agreement:

• Outage caused by Client-provided application software installed on Hostingent Services.
• Outage caused by interruption or delay in telecommunications provided by 3rd party services, including DNS propagation service.
• Outage caused by any event or condition not wholly within the control of Hostingent, including without limitation, acts of any government body, war, insurrection or embargo.
• Outage on the Service during emergency maintenance events.